Accessing them a lot through my phone or web browser does seem to make them less stable so I just access them through SS. Now both my 9821W camera's are hard wired to my network, before the above fix they would shut off just about every day. In the camera settings turn off DHCP and set a manual IP address using one from the range you set in your router as non-DHCP, set the other settings manually etc. In your router reserve some IP addresses so DHCP can't allocate, for example I set DHCP to max out at 199 so 200-255 are available for manual assignment. Make sure you are running the latest firmware which I believe is 13. I made some posts in their US support forum about stability problems and received the following suggestion which seems to work for me. I've got 2 of the 9821W Foscam cameras with the media port. In the meantime, make sure your running the latest (least buggy) version of this cameras firmware, available on If tuo need to get rid of these timeout's & eventual RTSP server crash's, you'll need to pressure Foscam for this. Although they were supposed to be taking this (Dev) in house to resolve these issues, this at a minium delayed/postponed updates to RTSP support. Foscam had outsourced their Firmware dev, which at least in part, contributed to the firmware issues these cameras have had (4 updates & counting). We support Open formats/protocols, where as Foscam's own software uses a propitiatory protocol, which has more stable support in it's firmware, unlike RTSP. I.e it's the camera not SecuritySpy thats having this issue. Which is why only shutting down & restarting the camera (& not SecuritySpy) fixes this. Hi, this is a known issue (by Foscam) in the cameras RTSP server firmware implementation (Timeouts, preceding an RTSP server stream crash on the camera). Video quality in SS is outstanding compared to FI8904W and FI8905W 640x480. 2 way audio not functional in SS, but works through Safari browser (If anyone has figured this out, please let me know) "Mirror" Setting on the camera does not match the PT Controls (Left is right, etc) PT Controls seem to have gotten much more responsive after one final reset. FPS is 10 during night hours and 22-27 during day hours. Camera has been up for 12 hours with no disconnect from SS. Do you think that we will ever see that feature work in SS ? Any ideas around these items Ben? Thank you for your help with this and keep up the great work. I was running it before with a Jpeg stream and although the video quality was horrible, the PT responsiveness was spot on. The only thing now is the PT controls are very delayed. The camera is up and running and has the quality of video I expected from the HD device. Ok, I have used the suggestions to reset the camera along with the instructions by Ben.
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